The Protector
Reputation & Recovery Management
Powered by Guest360 sentiment ledger. Doesn't just reply to reviews—it knows if this guest complained at a different location and adjusts 'Forgiveness Logic' accordingly. Links Google review text to permanent guest memory.
What The Protector Does
Review Monitoring
Scans Google, Yelp, and OpenTable reviews 24/7 for sentiment changes.
Sentiment Analysis
Links review text to Guest360 profiles for forgiveness threshold calculation.
Automated Recovery
Drafts apology responses and recovery offers within minutes of negative feedback.
Cross-Location Intelligence
Adjusts response strategy if guest had issues at multiple portfolio locations.
Calculate Your Savings
Compare the cost of hiring a reputation manager vs. The Protector digital agent
ROI Calculator: The Protector
Compare traditional labor costs vs. digital agent
Cost savings based on: Traditional labor requires management, benefits, training, and supervision.The Protector operates autonomously 24/7 with no overhead costs.
Real-World Scenarios
Negative Review Detection
A guest leaves a 2-star review about slow service at your downtown location.
The Protector detects it within minutes, checks Guest360 to see this is their first complaint, and drafts a personalized apology with a $20 recovery credit—all before you even see the notification.
Repeat Complainer
Same guest complained about cold food at a different location 3 months ago.
The Protector flags this as a pattern, adjusts the recovery offer to $50, and alerts your GM to personally call the guest.
Review Response at Scale
You have 10 locations receiving 50+ reviews per week.
The Protector monitors all reviews across your portfolio, prioritizes negative sentiment, and drafts responses in your brand voice—saving 20+ hours per week.
Ready to Protect Your Reputation 24/7?
Start your 14-day working interview. No credit card required.
Begin 14-Day Working Interview